Against the backdrop of a quickly evolving world, we want you to know we remain committed and ready to help you get to wherever you need to be.  We want to provide you with an update and share the  steps we are taking to protect customers and employees.

As an essential services provider supporting relief agencies, goods and services, during this global health crisis, we remain open to help serve critical transportation infrastructure support. In doing so, we have made some changes, while increasing our efforts to serve. 

Monitoring

We are carefully monitoring the situation around the clock and following guidance from the World Health Organization and other health authorities. We will follow the guidance of the local health authorities, keeping our employees and customers at top priority with each and every decision.

Employee Wellbeing

Today – and every day – the safety and wellbeing of employees and customers is our top priority. We  continue to take proactive steps to ensure we are doing our part to support and protect our employees and our broader community, while recognizing our important role as an essential service provider.

Vehicle Cleaning

We’ve always taken seriously the cleanliness of our vehicles, and we know this is more important now than ever. We are implementing additional measures to clean and disinfect our vehicles and offices, in alignment with guidance from health authorities. This includes routine cleaning with a recommended disinfectant of all frequently touched surfaces such as, door handles, counter tops, desktops and workstations and bathrooms. We also have a very formal training process in place that instructs all employees about the proper cleaning of vehicles. Of particular focus, our procedures mandate a thorough cleaning and wiping of the interior with a recommended disinfectant. This includes the dashboard, instrument panel, steering column, wheel, accessory panel, center console, cup holders, compartments, seats, between console and seats, between doorjambs and seats, door and door pockets, gear sticks, among other areas. We are frequently reinforcing the importance of this process with our employees.

Travel Flexibility

While we look forward to continuing to serve you during this time, we recognize some travel plans may change. To provide you with flexibility for these changes, we have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us.